1. How much does a phone system cost for a small business?
That depends on what your small business needs. There are three categories of phone systems for small businesses. All types are cloud-based business phone systems but vary in features and customer support.

2. Here’s a pricing breakdown based on product type:

Type 1: Virtual Phone Systems
A virtual phone system is a business phone system that works with your existing phones. There’s no equipment needed. This means you’re making and receiving calls from a smartphone app or computer desktop softphone. But this also means you don’t get a physical desk phone. These digital phone systems usually include the ability to set up an auto attendant with a custom greeting and route calls to a menu of extensions.

Pricing typically ranges from $9.99/month – $25/month

Type 2: Business VoIP Phone System
Business VoIP phone systems allow you to make and receive calls from any device, including your smartphone, computer, or physical desk phone. A VoIP small business phone system also includes more advanced features, like presence management, which allows you to see who on your team is not on the phone and is available to transfer calls. The downside is ensuring adequate internet speed and a router configured to support VoIP phone service.

Pricing typically ranges from $19.99/user per month – $34.99/user per month

Type: 3: Call Center Phone Systems
A call center phone system usually has more advanced features than both the virtual phone system and business VoIP solution. Call center phone systems can be geared toward sales or customer support centers with different features for handling inbound and outbound calls.

These advanced features include:
  •  Multi-tired interactive voice response (IVR)
  • AI and machine learning
  • Application programming interface (API) for call metadata
  • Omnichannel webhooks & system integrations
  • Third-party managed service provider (MSP) setup & support available
  • Advanced call center analytics
  • Power-dialers

Pricing typically ranges from $29.99/user per month – $74.99/user per month

3. What should I look for in a small business phone system?
The are three things a small business owner should look for in an affordable phone system for small business. This includes features, support, and pricing.

Here are the questions you need to ask:

   • Does this phone system have the functionality my small business needs to provide customers with an excellent caller experience?
   • Does the phone service provider offer personal assistance in getting set up?
   • Does the phone service provider have a track record of providing good customer service (i.e., highly  rated customer reviews)?
   • Is the product’s pricing in line with the value the service provides?
   • Can I upgrade and downgrade between plans?
   • Are there any long-term contracts locking me in?
   • Do I own all of my business phone numbers?

4. How do I get a cheap phone system for my small business?
Sign up for Unitel. Plans start at just $9.99/month and include all the phone system features your small business needs to stay connected and sound professional. There are no long-term contracts, and our customer support team walks you through the process to ensure you are set up quickly and easily.

5. What is Unitel?
Unitel is the work-from-anywhere phone system for small business owners who don’t have the time, budget, or resources to deal with overly complicated tech. Every plan has the phone system features you need to run and grow your business from anywhere.

Features include:
• Auto Attendant
• Custom Greetings
• Custom Voicemail
• Custom Extensions
• Time of Day Call Routing
• Dial-by-Name Directory
• Afterhours Greetings
• Voice Talent Studio
• Internet Faxing
• Call Tracking
• Call Recording
And more…

6. Is Unitel the cheapest phone system for small businesses?
We don’t like to think of ourselves as the cheapest VoIP business phone service out there, but you won’t find a better value for the level of service and product quality we offer. For $9.99 per month, you get all our business phone system features backed up by personal one-on-one support from our award-winning USA-based customer service team. Similar service providers start at $30/per user per month.

7. What makes Unitel the best low-cost phone service for small businesses?
Unitel is the best phone service provider in the small business SOHO (small office/home office) category because you get concierge-level service at a DYI (do it yourself) price. In other words, no other provider offers the same quality of service and hands-on customer support that we do at our price point.

We understand that our customers might not have a “tech guy” and don’t have time to become do-it-yourself business phone service experts. That’s why we make getting cheap business phone service smart and simple — with one-on-one support just a phone call away.

8. How does Unitel compare pricing across other phone services for small businesses?
With Unitel, for just $9.99/user, you get all the features you need, supported by five-star customer service. No other USA-based phone service for small businesses offers the same headache-free customer experience at that price point.

9. Does Unitel own my business number?
No. You own your number, no strings attached. If you would like to port your business phone number to another service provider, you can do so at any time as long as your Unitel account is in good standing.

10. How many business phone numbers can I have?
As many as you want. Your account includes one main virtual business phone number. This number can be a toll free or local phone number. If you want to add more phone numbers to your account, it’s $4.99 per number. Unlike other service providers, you are not charged more for toll free numbers.

11. Can I answer and receive calls on my business phone number?
Yes. You can forward your calls to any phone or business VoIP device you own and answer calls. If you want to make and receive calls, you can download the Unitel mobile app.

12. Can I use my cell phone as a business line?
Yes. The Unitel mobile app allows you to make and receive business calls on your personal smartphone. It’s like having two devices in one. The phone system app includes all the features you would have on your physical office phone, like on-hold, call transfer, and your business voicemail.

13. How many phones can I forward calls to?
You can forward calls to multiple phones, extensions, voicemails, etc. It’s completely up to you. With Unitel, you’re getting the best multi-line phone system for small business.

14. Should my business use a local or toll free phone number?
It’s up to you. A local phone number gives your business a local presence. A toll free number gives your business a nationwide presence. Unitel offers both. Unitel also offers vanity phone numbers if you want to use a number that fits your branding or offering.

15. Can I port an existing phone number to Unitel?
Yes. You can simply select “transfer an existing number” during the signup process to start using your existing phone number with Unitel You can port any US, Canadian, or North American local or toll free 800 number to your Unitel Account.